Privacy Policy

Introduction

Flite Line Services ("we," "us," or "our") operates aviation services including Fixed Base Operations (FBO), aircraft maintenance, avionics, structures and composites, aircraft charters, and aerial advertising. We are committed to protecting your privacy and handling your personal information responsibly in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect information that you provide directly to us when you:

• Request aviation services (fueling, maintenance, charters, etc.)
• Complete service request forms through our FlightBridge system or other platforms
• Contact us via phone, email, or our website contact form
• Visit our FBO locations at Kitchener-Waterloo (YKF) or London (YXU)
• Subscribe to newsletters or updates

This information may include:

• Personal identification information (name, email address, phone number, mailing address)
• Aircraft information (registration, make, model, tail number)
• Flight information (arrival/departure times, flight plans)
• Payment information (credit card details, billing addresses)
• Service preferences and history
• Communication records with our team

How We Use Your Information

We use the information we collect to:

• Provide and coordinate aviation services you request
• Process transactions and send related information including confirmations and invoices
• Schedule and coordinate aircraft maintenance, inspections, and repairs
• Communicate with you about services, updates, and safety information
• Respond to your inquiries and provide customer support
• Maintain records required by Transport Canada and other regulatory authorities
• Improve our services and develop new offerings
• Send marketing communications (with your consent)
• Comply with legal obligations and industry regulations

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., FlightBridge, payment processors, fuel suppliers)
• Regulatory Authorities: Transport Canada and other aviation authorities as required by law
• Airport Authorities: Information necessary for airport operations and security
• Emergency Services: In case of safety or security concerns
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Aircraft maintenance records and related documentation are retained in accordance with Transport Canada regulations.

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites, including FlightBridge and other service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: